Frequently Asked Questions

Where do you ship?

We ship through Canada Post to Canada, the United States and select international countries.

For shipments outside of Canada please be aware that all customs, duties, taxes, surcharges, brokerages, etc., are the responsibility of the customer. When delivery is attempted, you may be billed for these fees; these fees are independent of shipping charges and are charged by your local mail authority. Please familiarize yourself with your country's import rules and regulations prior to ordering. We are unable to designate orders as “Gifts”, “Free”, or otherwise on Customs Declaration Forms.

If you refuse a package at customs, customs will either destroy it or send it back to us (LarderHockey.ca has no control over this). If the shipment is destroyed by customs, your order will not be eligible for a refund. If the shipment is returned undamaged, the order will be eligible for a refund after deducting the cost of shipping in both directions.

What is your return policy?

The goalie backpack can be returned unused for a refund minus a $35 restocking fee within 60 days of date of purchase. LarderHockey.ca is not responsible for shipping, handling or other additional charges for returned items.

The t-shirts return policy is governed by Threadless.com and can be found by clicking here.

What should I do if my item(s) arrive damaged?

If your backpack arrives damaged please contact larderhockey@gmail.com and customer service will assist you. If your apparel has any issues please click here and you will deal directly with Threadless.com.

What should I do if I received the wrong item(s)?

If you received the wrong item(s) from Threadless.com please see their return policy by clicking here.